baj 365 Privacy Policy

1. Introduction and Scope

This privacy policy applies to the baj 365 website and its related services. It takes effect the moment you create an account, use any service, or simply browse the website. In this document, "we", "us", or "baj 365" refers to the entity operating this platform; "you" or "user" refers to any person using the service.

You must read this privacy policy carefully alongside our Terms and Conditions. By registering on the platform or using any of its services, you are considered to have expressly agreed to this policy. If you object to any part of this policy, please stop using the platform and contact us for assistance.

baj 365 is for persons aged 21 and above only. We do not knowingly collect or process personal information from minors. If we become aware that we hold information from a minor, it will be deleted immediately.

2. Information We Collect

baj 365 collects user information in various ways in order to provide its services. The types of information collected are described in detail below:

2.1 Information You Provide Directly

We directly collect information you submit during the registration process or while managing your account. This includes:

• Full name and date of birth
• Mobile number and email address
• Your chosen username and password
• National ID or passport number (during identity verification)
• bKash, Nagad, Rocket, or Upay mobile wallet number (for financial transactions)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically. This information is collected primarily for technical and operational purposes:

• IP address and device identifier
• Browser type and operating system details
• Session duration, pages visited, and click patterns
• Transaction history and betting activity
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may collect identity-related information from trusted third-party providers when needed for identity verification or fraud prevention. This information is used only for its stated purpose and is not retained beyond what is necessary.

3. How We Use Your Information

Collected information is used for specific, clear, and legitimate purposes. baj 365 processes your information for the following reasons:

We will obtain your explicit consent before using your information for any purpose beyond those listed above. If you have any questions, contact our support team at any time.

4. Cookies and Tracking Technologies

baj 365 uses cookies and similar technologies to keep the website running smoothly. A cookie is a small text file stored in your browser that helps the platform remember your preferences and session information.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember language preferences, display settings, and personalised experience.
• Analytics Cookies: Collect data to help us understand which pages are used most and where users encounter difficulties.
• Marketing Cookies: Used to show relevant content based on your interests. These cookies can be disabled from your browser settings.

4.2 Managing Cookies

Most modern browsers allow you to block or delete cookies. Keep in mind that disabling essential cookies may affect certain platform features. For details on managing cookies, refer to your browser's help section.

5. Sharing Information with Third Parties

baj 365 does not sell your personal information or disclose it to third parties without justification. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted service providers to operate our services. For example, necessary information is exchanged with bKash, Nagad, Rocket, and Upay for payment processing. These providers use the information only for their specified service and operate under their own privacy policies.

5.2 Technology and Gaming Providers

Technologies from game developers and studios such as Pragmatic Play, Evolution, JILI, and PG Soft are used to operate the gaming platform. These providers may process the minimum technical data required to run their game services.

5.3 Legal Obligations

We are required to disclose information in response to legal orders or valid directives from government authorities. In such cases, we provide only the information that is necessary and make reasonable efforts to keep you informed.

5.4 Fraud Prevention

Information may be shared with relevant authorities to protect platform security and assist in investigating fraud incidents. This is done to protect the interests of all users.

6. Data Security Measures

baj 365 has adopted industry-standard technical and organisational security measures to protect your information. Our key security practices are:

• SSL Encryption: All data exchanged between the platform and your device is secured through SSL (Secure Socket Layer) encryption.
• Server Security: Stored data is kept on secure servers, with firewalls and access controls in place to prevent unauthorised access.
• Password Policy: User passwords are stored in encrypted form; no staff member or system can view a password directly.
• Regular Security Reviews: Routine system audits and monitoring are conducted to identify vulnerabilities.
• Access Restrictions: Only authorised personnel may access your information, and only when necessary.

As with any system, absolute security cannot be guaranteed. However, we always work to protect your information with the utmost care. In the event of a security breach, we will notify affected users as quickly as possible.

7. Data Retention

How long your information is retained depends on the type of data and the purpose for which it was collected. The general principles are:

• Account information: retained for as long as the account is active, and for a defined period after closure to meet applicable legal obligations
• Financial transaction records: retained for an extended period as required by law
• Cookie and session data: automatically deleted when the session ends or the set expiry period lapses
• Marketing consent data: relevant communications will stop as soon as you withdraw your consent

Once the purpose has been fulfilled and the legally required retention period has ended, data is securely deleted or anonymised.

8. Your Rights Over Your Information

baj 365 believes you should have control over your own information. You have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the data we have collected.

8.2 Right to Rectification

You have the right to request correction of any inaccurate information we hold. This request can be made through account settings or by contacting customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for a defined period due to legal obligations or active dispute resolution requirements.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. The option to opt out of marketing communications is available at any time.

8.5 Data Portability

You may request a copy of the information you have provided to us in a structured, commonly usable format. This request can be made by email.

To exercise any of these rights, contact our support team. We will aim to respond within 30 business days. Requests will only be processed after your identity has been properly verified.

9. Minor Protection and Responsible Participation

baj 365 strictly prohibits use of the platform by anyone under 21. An age verification process is followed during registration, and proof of identity may be requested in cases of doubt.

If a minor is found to have opened an account fraudulently and this comes to our attention, the account is closed immediately and the collected information is deleted.

We encourage you to read our Responsible Gaming Guidelines to learn more about enjoying gaming in a balanced and responsible way. You will find detailed information there on setting limits and self-exclusion.

10. Changes and Updates to This Policy

This privacy policy may be revised from time to time in response to changes in technology, legal requirements, or the scope of our services. When a significant change is made:

• An updated version will be published on this page and the "Last Updated" date will be changed
• Registered users will be notified by email or through a platform notification
• Re-consent may be requested for significant changes

Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

This privacy policy operates together with all other terms governing use of the platform. Visit our About Us page to learn about the overall terms of service and the platform's goals and values.

11. Contact Us

If you have any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us. Our 24/7 live chat service is available for general support.

For general queries, visit our Frequently Asked Questions (FAQ) section — where you will find answers to common questions about accounts, payments, and services.